FAQ

At Sunbroke, we’re committed to making your shopping experience seamless and enjoyable. Below are answers to some of the most common questions we receive.

1. What payment methods are accepted?
We offer secure and flexible payment options:

  • Credit & Debit Cards: Visa, MasterCard, American Express
  • Digital Payments: Apple Pay, Google Pay, Shop Pay
  • Other Methods: PayPal

2. What is Sunbroke’s return policy?
We offer a 30-day return policy. Items must be unused, in their original condition, with all tags and packaging included.
To start a return, email us at info@sunbroke.com, and our team will guide you through the process.

3. How long does delivery take?

  • Handling Time: 1–2 business days (Monday to Friday)
  • Transit Time: 5–9 business days (Monday to Friday)
  • Order Cut-Off: Orders placed before 4:00 PM (GMT+10) are processed the same day
  • Estimated Delivery: 6–11 business days from the date of purchase

4. Can I exchange an item?
We do not process direct exchanges. If you’d like a different item, please return your original purchase for a refund and place a new order.
If you receive a damaged or incorrect item, contact us at info@sunbroke.com, so we can resolve it quickly.

5. How can I track my order?
Once your order ships, you will receive an email with your tracking number. You can also track your order through the Order Tracking section on our website.

6. What should I do if my package is lost or delayed?
If your order is lost or delayed beyond the estimated delivery time, please contact us at info@sunbroke.com. We’ll work with the courier to resolve the issue.

7. How do I contact customer support?
You can reach our customer service team by emailing info@sunbroke.com or using the Contact Form on our website.

8. Is shipping free?
Yes — we offer free standard shipping on all orders within Australia.

9. What if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, please notify us within 48 hours of delivery. We will cover return shipping costs and arrange a replacement or refund.

10. How can I provide feedback or suggestions?
We love hearing from our customers! Please share your feedback or suggestions by emailing info@sunbroke.com.