FAQ

Got questions? We have the answers.

Contact & Support

How can I get in touch with Sunbroke?
You can reach us via email at info@sunbroke.com . Our team responds within 24 hours, Monday to Friday, 09:00–17:00 CET. Please do not contact us via social media, as we handle support exclusively through email to ensure a fast and accurate response.

Payments

Which payment methods do you accept?
Sunbroke accepts major payment methods including Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely through our payment provider. Your account will be charged once the order is confirmed.

Shipping

When will my order ship?
Orders are typically processed within 1–2 business days. Shipping times may vary depending on your location. You will receive an email confirmation with tracking information once your order leaves our warehouse.

Can I change my shipping address after placing an order?
For security reasons, we are unable to change the delivery address once an order has been placed. Please double-check your address before confirming your purchase.

What if my package is lost or delayed?
While lost packages are rare, please contact the carrier first if your order does not arrive. Keep proof of postage and tracking information. Sunbroke is not responsible for lost or misdelivered parcels.

Orders

Can I cancel or modify my order?
Orders can only be canceled or modified before shipping. Once the order leaves our warehouse, we cannot make changes. Contact our support team as soon as possible if you need assistance.

I received the wrong item or size. What should I do?
Please contact Sunbroke customer service immediately. If your order has already shipped, we may not be able to make changes, but we will provide guidance for returns or exchanges.

Order Tracking

How do I track my order?
A tracking number will be sent via email once your order ships. You can use it on our Track Your Order page or directly with the shipping carrier to monitor your delivery.

I haven’t received tracking information, what should I do?
If 72 hours have passed since your order shipped and you haven’t received tracking details, check your spam folder. If still missing, contact our customer service for assistance.

Returns & Exchanges

How do I return or exchange an item?
We accept returns within 30 days of delivery for items that are unworn, unwashed, and have tags intact. Start your return by contacting info@sunbroke.com with your order number. For damaged or incorrect items, provide photos — we’ll replace or refund the item promptly.

Are shipping charges refunded on returns?
Original shipping fees are non-refundable. Customers are responsible for return shipping unless the item was damaged or incorrect.