Privacy policy

This Privacy Policy describes how Sunbroke.com (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website or otherwise interact with our services (collectively, the “Services”).

Sunbroke.com is operated using the Shopify platform. Shopify provides us with the online e-commerce infrastructure that allows us to sell products and services to customers worldwide.

If there is any inconsistency between this Privacy Policy and our Terms and Conditions, this Privacy Policy will prevail in relation to the processing of personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described below.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies, relates to, or can reasonably be linked to an individual. This does not include anonymized or aggregated data.

Depending on how you interact with our Services, we may collect the following types of personal information:

  • Contact details, including your name, billing address, shipping address, email address, and phone number

  • Payment information, such as payment method, transaction details, and payment confirmations (processed securely by third-party payment providers)

  • Account information, including login credentials, preferences, and settings

  • Order and transaction data, including products viewed, items added to cart, purchases, returns, exchanges, and order history

  • Customer support communications, including messages you send to us

  • Device and technical information, such as IP address, browser type, device identifiers, and network information

  • Usage data, including how and when you access or use our website

How We Collect Personal Information

We collect personal information through the following sources:

  • Directly from you when you place an order, create an account, subscribe to communications, or contact us

  • Automatically through cookies and similar tracking technologies when you browse our website

  • From service providers who assist us in operating our business

  • From third parties or partners, where permitted by law

How We Use Your Personal Information

We use personal information to:

  • Provide, operate, and improve our Services

  • Process payments, fulfill orders, and deliver products

  • Manage accounts, returns, and exchanges

  • Communicate with you regarding orders, inquiries, or customer support requests

  • Send marketing communications and promotional offers (where permitted and with the ability to opt out)

  • Detect, prevent, and protect against fraud, unauthorized access, and security risks

  • Comply with legal obligations and enforce our policies and agreements

Marketing Communications

You may receive marketing emails or messages from us if you have opted in or where permitted by law.
You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

Sharing Personal Information

We may share your personal information with trusted third parties, including:

  • Shopify, which hosts our online store and supports our Services

  • Payment processors, shipping providers, and logistics partners

  • Marketing and advertising partners, who process data under their own privacy policies

  • IT and customer support providers

  • Companies within our corporate group

  • Government authorities or regulators where required by law or to protect our legal rights

We do not sell your personal information.

Shopify

Our store is hosted on Shopify Inc. Shopify processes personal information to provide and improve its services and may process data in countries outside your country of residence. Shopify’s handling of personal information is governed by its own privacy policy, which can be accessed via the Shopify Privacy Portal.

International Data Transfers

Your personal information may be transferred to and processed in countries outside Australia, including the European Union, the United Kingdom, and the United States.

Where personal information is transferred overseas, we take reasonable steps to ensure that the recipient protects your information in a manner consistent with applicable privacy laws, including contractual safeguards.

Privacy Rights for Australian Residents

If you are located in Australia, we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate, outdated, or incomplete personal information

  • Make a complaint regarding the handling of your personal information

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request.

Data Retention and Security

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to meet legal and regulatory requirements.

We implement appropriate technical and organizational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. Accessing third-party websites is at your own risk.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The updated version will be posted on our website with the revised effective date.

Contact Information

Store Name: Sunbroke.com
Company Name: EXON GROUP LTD

Company Address:
71-75 Shelton Street,
Covent Garden, London,
WC2H 9JQ, United Kingdom

Warehouse Address:
4 Talavera Rd,
Macquarie Park, NSW 2113,
Australia

Company Number: 16893861
Phone: +61 3 7044 1932
Email: info@sunbroke.com

Customer Support Hours:
Monday to Friday, from 09:00 to 17:00 CET

We aim to respond to all inquiries within 24 hours.