Shipping policy

Shipping Policy

At Sunbroke.com, we are committed to providing reliable and efficient shipping services to customers in Australia. Below you will find important information regarding order processing, delivery times, and shipping conditions.

1. Shipping Destinations

We currently ship orders within Australia only.

Shipping availability, delivery times, and options may vary depending on your location and the size or weight of your order.

2. Order Processing Time

Orders are typically processed within 2–3 business days (Monday to Friday), excluding public holidays.

During peak periods, promotional campaigns, or high order volumes, processing times may be slightly extended. If this occurs, we will notify you accordingly.

3. Shipping Costs

Free Shipping
We offer free standard shipping on all orders within Australia. No minimum purchase is required.

4. Estimated Delivery Times

Once your order has been processed, estimated delivery times are as follows:

  • Processing time: 2–3 business days (Monday to Friday)

  • Transit time: 4–9 business days (Monday to Friday)

  • Estimated total delivery time: 6–12 business days

Please note that delivery times are estimates only and may be affected by factors beyond our control, such as carrier delays, weather conditions, or remote delivery locations.

5. Order Cut-Off Time

Orders placed before 6:00 PM (AEST) on a business day will be processed starting the same or next business day.
Orders placed after this time will be processed on the next business day.

6. Shipping Restrictions

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or other restricted locations.

Certain products may be subject to shipping limitations due to carrier rules or Australian regulations.

7. Failed Deliveries & Returned Parcels

If a delivery attempt is unsuccessful due to an incorrect address, recipient unavailability, or other delivery issues, the parcel may be returned to us.

In such cases, we will contact you to arrange reshipment. Additional shipping costs may apply.

8. Lost or Damaged Parcels

If your order is lost in transit or arrives damaged, please contact us as soon as possible at info@sunbroke.com.

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution, which may include a replacement or refund, in accordance with the Australian Consumer Law.

9. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect operational changes or legal requirements. The most current version will always be available on this page.

Last updated: 23 January 2026

10. Contact Information

Store Name: Sunbroke.com
Company Name: EXON GROUP LTD

Company Address:
71-75 Shelton Street,
Covent Garden, London,
WC2H 9JQ, United Kingdom

Warehouse Address:
4 Talavera Rd,
Macquarie Park, NSW 2113,
Australia

Company Number: 16893861
Phone: +61 3 7044 1932
Email: info@sunbroke.com

Customer Support Hours:
Monday to Friday, from 09:00 to 17:00 CET

We aim to respond to all inquiries within 24 hours.